My Card Account: Update My Information

How can I change my user ID?

Log in to your account and go to My Profile where you can update your user ID and other profile information.

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How can I change my password?

Log in to your account and go to My Profile where you can update your password and other profile information.

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How often can I make online payments?

Every three days. For example, if you make a payment on the 7th day of the month, your next payment cannot be made on the 10th.

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If I have paperless statements, can I get copies of my paper statements?

Yes, you can always go to the Account Center and print out any of your last 12 statements. Alternatively, you can call 1-800-DISCOVER (1-800-347-2683) to request copies. You may be charged a $5.00 fee. There is no fee if you request copies in connection with a billing error or for copies of disclosures.

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Can I change my address, phone number and e-mail address online?

Yes, Log into the Discover Account Center, go to Personal Profile, and then click on "Update Your Personal Information." You can change your Account information in addition to managing other aspects of your Account. Not registered for the Account Center? register now

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I can't remember my password. What should I do?

Due to security reasons, we cannot retrieve your password. As a result, you must reset your password to log in. Go to Password Reset Page. Before you are allowed to complete your password update, you will also be required to enter card information and personal information as an additional security precaution.

Please note: As a security measure, you will only be allowed three incorrect login attempts before you will be locked out of the system. If this happens, please contact Customer Service at 1-800-347-2683.

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I can't remember my user ID. What should I do?

If you can't remember your user ID, you can sign in using your Discover Account number. Once you're logged in, visit My Profile to view your current user ID. If you like, you may change it there. For security reasons, it is preferable to use your user ID for routine log ins.

Please note: As a security measure, you will only be allowed three incorrect login attempts before you will be locked out of the system. If this happens, please contact Customer Service at 1-800-347-2683.

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If I have a user ID, can I still use my Account number to log in?

Yes, just type your Account number into the user ID field without using any spaces or dashes. It should look like this: 6011000000000000.

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Can you help me choose a user ID?

Yes. Your user ID should be something that others can't guess but is easy for you to remember without writing it down. It's a good idea to use something personal that only you would know.

You should also consider:

• Your user ID must be 6-16 characters and can contain any character found on your computer's keyboard except spaces
• As an added security measure, your user ID and password cannot be the same
• Your User ID should use a combination of letters and numbers (e.g., jim14my or my2dog5is), but avoid having numbers at the beginning or the end
• Avoid dictionary words, family or pet names, your birthday, your anniversary or your social security number

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Can you help me choose a new password?

Yes. Your password should be something that others can't guess but is easy for you to remember without writing it down. It's a good idea to use something personal that only you would know.

You should also consider:

• Your password must be 5–10 characters and should contain at least 1 letter and 1 number.
  
• As an added security measure, your user ID and password cannot be the same
  
• Your password should use a combination of letters and numbers (e.g., jim14my or my2dog5is), but avoid having numbers at the beginning or the end
  
• Avoid dictionary words, family or pet names, your birthday, your anniversary or your social security number

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If I choose a user ID instead of my Account number, will my Account still be secure?

Logging in with a user ID is just as safe as with your Discover Card Account number, provided you choose your user ID carefully. For tips on choosing a secure user ID, see the answer to the previous question.

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What is the difference between a PIN and my Account Center password?

Your PIN is a four-digit number you use with your Discover Card at an ATM or bank to get a cash advance for your Discover Card account or to withdraw cash from your Discover Money Market Account. Your Account Center password is 5 to 10 digits, and you use it to access online Account Center services.

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